This chapter will give you a table with the central concept, valid for preparing the exam.

MCGregor: Theory of X and Y
William Ouchi: Theory Z (loyality)
Victor Vroom Expectancy Theory:
Get reward
Contingency Theory says that
people naturally want to achieve
levels of competency and will
continue to be motivated by the
desire for competency even after
competency is reached. It is a
combination of Theory Y behaviours
and the Hygiene Theory.
Maslow’s Hierarchy of Needs:
Physiological, Safety, Social, Esteem,
Self Actualization
McClelland’s Theory of need:
Achievement, affiliation, power
Herzberg’s two factor Theory of
Hygiene factor,
motivating agent
Tuckman Ladder model: Forming,
Storming, Norming, Performing,
Leadership: Directing, Facilitating,
Coaching, Supporting, Influencing,
Delegating, Servant
Power of PM: Formal/Legitimate,
Reward, Penalty, Expert, Referent
Conflict management:
Collaborating/Problem solving,
Five Factor model of personality:
Extroversion, Agreeableness,
Conscientiousness, Neuroticism,
Openness to Experience
Leader: Impart vision, use referent
power, concerned with strategic plans
Perquisites: Some employees
receive special rewards
Fringe benefit: Standard benefit
formally given to all employees

Edward Bono’s Lateral thinking:
alternative analysis often used for
determining a project’s scope.
Cause and effect: Fishbone,
Ishikawa, WhyWhy
Pareto Charts: :identify root cause,
80/20 rules
Continuous improvement:
Kaizen(small improvement to reduce
cost and improve consistency), Total
Quality Management, Six Sigma
Just in time: Reduce inventory
Design for experiment: Alternative
Deming cycle: Plan, Do, Check, Act
Crosby’s Zero Defect: is a
performance method and standard
that states that people should
commit themselves to closely
monitoring details and avoid errors.
Joseph Juran’s Fitness for use:
the product or service needs to
satisfy the real needs.

PMI code of ethic
Responsability, Respects, Fairness,

Engagement level: Unaware,
resistant, neutral, supportive,

Rogue order of magnitude: -25/
Budgetary: -10 / + 25%
Definitive: -5% / +10%

Type of risk: Event risk, non-event risk
(Variability, ambiguity)
Risk Strategy (threats): Avoid,
transfer, mitigate, Accept
Risk Strategy (opportunity): Exploit,
share, enhance, accept
Tools: Interviews, Sensitive analysis,
Decision tree analysis, simulation,
monte carlo analysis
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